Consulting

Performance Management Systems

Evaluation - review and analysis of existing systems for getting work done. Particular focus is given to goal-setting, feedback, communication, meeting management, team norms, HR processes, and other formal and informal systems for getting work done. The focus of the evaluation is the people, not technology, side of the equation.

Design - development of revised and new practices to improve organizational functioning. Program elements can include meeting practices, metrics, performance documentation, management disciplines and so forth. Frequently, HR practices are revised to improve motivation and remove aspects of the HR process that are at odds with corporate values.

Implementation - development of implementation and communication plans. Hands-on coaching or shadow consulting of internal resources who drive program implementation. Monitoring program effectiveness over time.

Competency Models

Development - creation of a proprietary set of competencies that can be used in selection, employee development and performance management. Model design can be organization-wide, or more narrowly - for example, in one job, such as sales.

Application - preparation of structured interview and development guides for specific jobs. Development of discussion templates and on-the-job coaching of managers on how to apply the knowledge of competencies to the development of team norms.

Human Resources Practices

Evaluation and Renewal - assessment and realignment of existing practices to better support organizational goals. Elimination of traditional HR processes that fail to meet their own objectives. Introduction of HR metrics.

Executive Search

Collaborative development of organizational requirements for senior Human Resources, Organizational Development and Training positions. Targeted search for appropriate candidates, presentation of candidates.

Management Coaching

Structured programs for assisting managers to improve their effectiveness in meeting organizational goals through people. Typically involves some evaluation, on-site and telephone coaching prior to and after critical events.