This is a sample from one of my clients. It is derived from work by Karl-Erik Sveiby, one of the originators (in Sweden) of the whole field of intellectual capital and intangible assets. See his The New Organizational Wealth, published by Berrett Kohler.
 
 

Customers

Internal Structure

People

Growth/

Renewal

Revenue growth

Increase in number of registered users

# of customers with sales increases >20%

Investment in internal IT as a percent of EBIT

Investment in learning or culture as percentage of EBIT

Average years of professional experience

Total years of professional experience

Efficiency

Average sales per customer

Avg calls per CAR

Acquisition Cost/person

Percentage of admin to operating staff

Overhead cost per employee

Revenue per employee

Cost per employee

Stability

% of customers with increased sales

% revenue from 5 largest customers

% of active users

% downtime

Undesired exempt turnover