| Tips
for Writing a Better HR Resume - this
article appeared in the NCHRA Bulletin, July, 2002.
Your resume demonstrates how you think: your choice of words, the format
you use, the selection of items to consolidate or parse. Using the right
language may make the difference between your resume going to the “call”
file instead of the “dud” file.
Here are some straightforward observations and suggestions – based
on years of working with HR candidates at many levels - that will help
you craft a better resume.
Format
Use the “reverse chronological” format. Functional formats
are very popular with HR people, but generally aren’t helpful:
1. Reverse chronological
is the format most widely used for all job functions. Recruiters are
most used to seeing it and drawing their own conclusions from it.
2. Unusual formats force the recruiter to adapt their mental set to
your categories. Even standard functional formats require more effort,
and make it harder for your resume to get considered.
3. Although in many cases, some of the skill categories identified in
functional resumes are relevant to the job, in others, they are a poor
match for the view the recruiter has of the job.
Other formatting tips: use
no smaller than a 10 point font, choose a standard font such as Times-Roman,
Arial, Palatino or Helvetica, at least .75 inch margins on all sides,
consistent style throughout. Check the page breaks. Use the word processor’s
formatting features (tabs, tables, indents, etc.) rather than rely on
the space bar.
Objective or Summary
There’s been debate among
resume experts about the relative merits of an “objective”
statement versus a “summary” statement. Use a summary statement:
1. Most people are somewhat
flexible when it comes to considering employment opportunities. However,
a good objective statement is not flexible – it’s written
specifically to say, “this is what I want.” Unless you are
only willing to take a position that meets your specified objective,
such a statement is limiting.
2. However, in this day of word-processed resumes, it is easy to craft
a new objective for each different job. So why not? Because if your
“objective” can change so easily, it is not really an objective,
and there’s a better alternative to compromising your integrity.
3. A memorable summary statement can serve as a mnemonic to help the
recruiter remember you – as well as your ability to describe gritty
reality (you) in glorious intangibles.
“Memorable” is
a key word; a summary statement that sounds like every other summary statement
is worse than useless. As bland as resumes often are, part of the point
of writing one is to sound different. A good rule of thumb is three or
four lines. If it’s longer than that, it’s no longer a “summary.”
Put it in the cover letter.
Tips for a good summary statement: no more than four lines; use accurate
bold and descriptive language; don’t use the redundant “senior
HR executive;” use phrases such as “recognized as…”
or “demonstrated expertise” to imply an external perspective.
Activities, Accomplishments
and Business Results
For at least ten years, professionals
in Human Resources have talked about being a strategic partner. The language
in many HR resumes, however, frequently says nothing about the business.
To write a resume that shows a real partnership, look at each of your
statements:
1. Does it describe the business
purpose for which the activity was undertaken, or accomplishment achieved?
For example, consider: “Conducted salary surveys.” This
speaks to familiarity with compensation, but does little to convey a
proactive sense of business connection. Instead, write: “Improved
effectiveness of hiring program for key technical positions by recommending
market-appropriate revisions to the salary range.”
2. Does it put the business result first? Doing so consistently reveals
your business focus.
3. Can it be combined with another statement under a broader business
goal? When you start thinking from a business perspective, it’s
often easy to consolidate.
4. Does it put you to sleep? Instead of lists of bullets, put your accomplishment
in business context.
5. Behavioral interviewers who want to hear about a Situation, Action
and Result will appreciate your use of a shortened version of this approach
in your resume.
6. Are you enthusiastic about the point you’ve written? If not,
eliminate it, consolidate it with another item, or rewrite it in a broader
context, since the hiring manager may use your resume to interview you.
You will be much more successful in the interview if your resume leads
to questions about experiences that you can be enthusiastic about.
If you monitor each of the
statements in your resume from these perspectives, and make appropriate
revisions, your resume will read significantly better.
Other tips: consider saying something descriptive about the company in
the context of your role, for example, “…..for this 600 person
software development company;” accept credit for efforts of team
in which you played an active part – you can clarify if needed in
the interview.
Education
Keep it simple. Like your experience,
start with your most recent degree first, then other degrees, certifications
and training. If you are currently enrolled in a degree program, list
it first, clearly stating that it is “in progress”. DO NOT
give an expected graduation date more than six months in the future. Including
dates of graduation is generally a bad idea for HR jobs, because age is
normally not a bona fide occupational qualification.
Important Considerations
If you send your resume as
a Word attachment, use the form, “firstname lastname resume.doc.”
That identifies your one and only resume for the recruiter.
Some people recommend a “keyword” section to help search engines
identify your skill set. Include this at the end of the resume. Only use
keywords that are actually relevant.
Conclusion
These tips can help you sound
like the business-focused HR professional you are. Just take your current
resume, put it into a reverse chronological format, think about the business
purpose behind each bullet, reframe it, consolidate points where possible,
and then think up a true and wonderful summary description that will make
someone want to meet you. Good luck.
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